Customer Access Points Christmas Closures
Residents in County Durham are being reminded that Customer Access Points and most
other county council buildings will be closed over the Christmas and New Year holidays.
Customer Access Points will close at 12.45pm on Friday 23 December and reopen on
Tuesday 3 January.
In the event of an emergency, residents can still contact the council on 03000 26 0000 or
use the 24/7 automated payments line on 0300 456 2771.
If you are concerned about someone who is vulnerable or at risk, you should contact
Social Care Direct and the Emergency Duty Team on 03000 267 979. The service will be
open across the Christmas and New Year period.
Online services will still be accessible over the festive period but requests may not be
processed until council offices reopen on Tuesday 3 January.
Register offices will be closed on Christmas Day, Boxing Day, New Year’s Day and all
bank holidays. Bishop Auckland and Durham register offices will open for appointments
only on Wednesday 28, Thursday 29 and Friday 30 December but opening times will vary.
To make an appointment call 03000 26 6000. Normal opening hours will resume on
Tuesday 3 January.
Leisure centres will be open throughout the festive period except for Christmas Day,
Boxing Day, New Year’s Day and all bank holidays. They will also close at 4pm on
Christmas Eve and New Year’s Eve. Visit www.durham.gov.uk/leisurecentres for opening
hours at your local centre.
Council libraries will close on Friday 23 December and reopen on Tuesday 3 January.
Opening times on Friday 23 December may vary. For more details, please check individual
library hours at www.durham.gov.uk/libraries . Residents will still be able to access the
library’s Borrowbox app with their library membership.
Pathways day centres for adults will be closed on Christmas Day, Boxing Day and New
Family centres will close or have restricted opening times over the festive period. Users
are advised to contact their local centre before Christmas to check when it will be open or
call 03000 261 111.
The council’s Welfare Assistance Service will be closed on bank holidays and weekends
and will be open reduced hours, from 8.30am to 12pm on Friday 23 December, and from
9am to 3pm on Wednesday 28 and Thursday 29 December. It will also be open from 9am
until 12pm on Friday 30 December. The service can be contacted on 03000 267 900.
Sevenhills DLI research and study centre, in Spennymoor, will close at 3pm on Thursday
22 December and reopen for appointments on Tuesday 3 January. Email
firstname.lastname@example.org for research appointments. A member of staff will
get back to you from 3 January.
Durham County Record Office will be closed from Friday 23 December until Tuesday 3
January and staff will not be responding to any enquiries. While the search room will
remain temporarily closed to visitors, the remote enquiry service will resume from 3
January. More information can be found at www.durhamrecordoffice.org.uk
The Park and Ride service will not operate during any of the bank holidays, including
Christmas Day, Boxing Day and New Year’s Day. It will operate as normal, from 7am to
7pm, on all other days. Parking in all council on and off-street car parks continues to be
free after 2pm.
Durham Town Hall will close at 4pm on Thursday 22 December and reopen on Tuesday
3 January. Bishop Auckland Town Hall will close at 4pm on Friday 23 December and
reopen on Tuesday 3 January.
Wharton Park and Hardwick Park cafes will be open every day apart from Christmas Day,
Boxing Day and New Year’s Day. Wharton Park café is open from 10.30am until 3.30pm
and Hardwick Park café from 10am until 3.30pm.
Visit www.durham.gov.uk/festive for more information and updates on Durham County
Council services during the festive period.
Residents can also keep up to date with any changes to council services by following
@durhamcouncil on twitter or /durhamcouncil on Facebook.